1. Introduction

These Terms & Conditions (“Terms”) govern the access to and use of the website www.plasteon.eu (“Website”), as well as the purchase of products and services offered through it.

By accessing or using the Website, the user agrees to be bound by these Terms.

The Website is operated by TDR Technology Srl, VAT No. IT02769190030, registered in Italy (“Plasteon”, “we”, “us”, “our”).

2. Scope of Activity

Plasteon operates in the industrial sector and provides:

• Spare parts for industrial machinery, primarily related to extrusion systems

• Technical services such as maintenance, upgrades, retrofits, and consulting

• Technical and commercial information related to machinery components

Products may be original or compatible.
Any reference to trademarks, brand names, or manufacturers is used solely for compatibility identification purposes and does not imply any affiliation, partnership, or endorsement.

3. Use of the Website

The Website may be used only for lawful purposes and in accordance with applicable laws and regulations.

Plasteon reserves the right to modify, suspend, or discontinue the Website or any of its contents at any time without prior notice.

4. Product Information

All product descriptions, technical data, and compatibility information are provided for informational purposes only.

Plasteon does not guarantee that products are suitable for a specific application unless explicitly agreed in writing.
The customer remains responsible for verifying the compatibility of products with their machinery.

Images and drawings are indicative and may differ from the actual product supplied.

5. Orders and Contract Formation

Orders submitted through the Website constitute a purchase offer.

An order is considered accepted only after confirmation by Plasteon and, where applicable, receipt of payment.
Plasteon reserves the right to refuse or cancel orders due to errors, incorrect pricing, or product unavailability.

6. Prices and Payments

All prices are expressed in Euro (€) unless otherwise stated and may be subject to change without notice.

Taxes, shipping costs, customs duties, and additional charges are not included unless explicitly specified.

Payments must be made using the methods indicated on the Website.

7. Shipping and Delivery

Delivery times are indicative and may vary depending on availability, production schedules, and logistics.

Plasteon shall not be held liable for delays or failures caused by third parties, including carriers, customs authorities, or force majeure events.

8. Warranty and Claims

Products are covered by the warranty provided by applicable law.

The warranty does not apply in cases of:

• Incorrect installation or improper use

• Normal wear and tear

• Unauthorized modifications or repairs

Any claims regarding defects or non-conformities must be reported within a reasonable time after delivery.

Custom-made or specially ordered products may not be eligible for return.

9. Technical Services

Technical services, including maintenance, retrofit, upgrade, and consulting activities, are provided based on specific agreements, quotations, or contracts.

Service scope, timelines, and responsibilities are defined on a case-by-case basis.
No specific performance or production result is guaranteed unless expressly agreed in writing.

10. Future Configuration Tools

The Website may include, in the future, tools allowing users to identify machines, configurations, or compatible components.

Such tools are provided as support tools only and do not replace professional technical evaluation.
Plasteon is not responsible for errors resulting from incorrect or incomplete data entered by users.

11. Limitation of Liability

To the maximum extent permitted by law, Plasteon shall not be liable for:

• Indirect or consequential damages

• Loss of production, profit, or business

• Damages resulting from incorrect use or interpretation of technical information

In any case, total liability shall not exceed the value of the product or service purchased.

12. Intellectual Property

All content on the Website, including texts, images, logos, technical documents, and software, is the property of Plasteon or its licensors and is protected by intellectual property laws.

Any unauthorized use, reproduction, or distribution is strictly prohibited.

13. Privacy and Data Protection

Personal data is processed in accordance with applicable data protection laws and the Privacy Policy available on the Website.

14. Changes to These Terms

Plasteon reserves the right to update or modify these Terms at any time.
Changes will become effective upon publication on the Website.

15. Governing Law and Jurisdiction

These Terms are governed by Italian law.

Any dispute arising from or related to these Terms shall fall under the exclusive jurisdiction of the competent courts in Italy.